Thank you for shopping at J&P jeans!

In case the product does not correspond to the characteristics or description, this rule becomes effective, we ask that you read the description carefully before purchasing it.

There are some products that may have a warranty and refund option, but this will be specified when purchasing the product. In such cases, the warranty will only cover factory defects and will only be effective when the product has been used correctly.

The warranty does not cover damage caused by improper use. The terms of the warranty are associated with manufacturing and operating defects under normal product conditions and these terms will only be effective if the product has been used and washed correctly; fully following the specifications printed on both the label and the inside of the garment (tag).

To make a change, it is necessary to provide the buyer's ID number and all the data corresponding to the initial order.

Items purchased on sale, at a discount or sold exclusively at Outlets cannot be exchanged, except under warranty.

Products purchased at www.jypjeans.com CANNOT be exchanged in physical stores in any city in Colombia.

RIGHT OF WITHDRAWAL

In accordance with the right of withdrawal established in the Consumer Statute, Law 1480 of 2011, article 47, the maximum term to exercise this right is five (5) business days counted from the delivery of the goods or the moment you received the product. The product must be returned in the same conditions in which you received it, it must be in perfect condition, that is, without having been used, clean, with the original labels and tags without having been modified. The return of goods that do not comply with these characteristics will not be accepted. The costs of transportation and others incurred in the return of the product to the facilities of JYP Jeans SAS will be assumed by the buyer or customer. In the event that all the aforementioned conditions are met, JYP Jeans SAS will return the total amount paid by the customer, but not the shipping, without discounts or retentions, and the term for the refund of the money may not exceed thirty (30) calendar days counted from the moment in which the right of withdrawal is exercised.